What you'll be doing...

Are you passionate about food safety and compliance? Join us, and be at the forefront of ensuring allergen safety across our sites. You’ll lead audits, coach teams, and implement best practices to protect our customers and drive a culture where allergen management is a top priority. If you're ready to make a real impact in food service, we want to hear from you!

This is a field-based role with a requirement to be in the business, at our sites, 4 days a week - Company car/allowance provided

In this new and important role, the focus will be on auditing and coaching the business on allergen best practices.  This role will help elevate the importance the business places on the proactive management of allergens, drive compliance and awareness across the business, and develop a culture where allergen management and compliance is fundamental at all levels.

Key Responsibilities 

• Carry out regular audits/spot checks of allergen activities (menu development through to service to customer) with our Site Managers.  As necessary write an action plan and implement immediate corrective actions. Report back to Operational Directors.  Follow up and ensure that action plans are completed and closed out.
• Carry our site-based coaching on allergen best practices where site audit findings are below Company standards.
• Ensure there is a site allergen Self-Assessment Process in place, that self-assessments are carried out, and that we drive 100% completion and greater awareness and ownership.
• Feedback to central teams (Safety & Wellbeing / Food Team) on what works/does not work from an allergen management/policy perspective in our sites, so working practises can be adapted and improved.
• Review monthly training compliance data, and discuss with operational teams to drive completion rates across the business.
• Develop a monthly reporting framework on allergen practices across the business which summarises the month's activity/findings so improvements can be taken on allergen policy and best practices.
• Support the Safety and Wellbeing team in reviewing allergen training materials to ensure up-to-date and to drive 100% compliance across the business.
• Develop and implement an ‘Allergen Champion’ framework to drive best practices and knowledge on allergen management across the business.
• Develop customer service standards/signage in dealing with allergen queries or questions from customers, so colleagues are better equipped and confident to deal with customer queries.

What can you bring?

• Proven experience in a food service operation at a management level.
• Experience in reviewing/auditing practices within a multi-site business.
• Experience in training/coaching teams and the transfer of knowledge.
• A strong understanding of allergen legislation and best practices.
• A strong communicator, highly organised with detailed follow-up skills.

With this being a field-based role, we are accepting applications from all UK locations. You must hold a full UK driving licence